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MS CRM Business Analyst|PowerPoint|Visio|Microsoft Office Suite|Hemel Hempstead
  • Job Ref: 32395
  • Job Type: Permanent
  • Location: Hemel Hempstead, United Kingdom
  • Salary: £40,000 - £45,000 pa

My client is a Software Company company based in Hemel Hempstead and they are currently seeking a MS CRM Business Analyst|PowerPoint|Visio|Microsoft Office Suite|Hemel Hempstead.

Some key facts/interesting points about this company are the following:

An established market leader with regards to the audio visual market.

They have a continuous history of success and high regard internationally.

A fast paced business constantly expanding with revolutionary and breakthrough products.

Some key facts/interesting points about this position are the following:

To support this continued growth the company is substantially investing in the CRM/ Sales Force Automation area. At the forefront of the company’s expansion strategy their CRM team is currently engaged with the migration, enhancement and optimisation of key business processes into MS Dynamics 365 whilst working on new exciting corporate solutions aimed to sustain and maximise the company’s expansion throughout the EMEAR markets.

Looking to recruit a high calibre and motivated individual to join the pan-European CRM Team who through a developed portfolio of business and technology consulting skills is able to support a selection of the MS Dynamics technology implementations throughout the organisation.

Take ownership for a selection of complex numerical business processes managed by the CRM team and act as the ‘subject matter expert’ to provide support to the central and local MS Dynamics users.
Analysing, simplifying and prioritising requirements; translating and documenting into detailed technical/ functional specifications. Ensuring that the identified solutions do not conflict with the existing business processes or cross functional applications.
Devising solutions to business problems and supporting company’s sales efforts in a cost-effective way by determining the requirements of a project or program, and communicating them clearly and precisely to stakeholders, facilitators and partners.
Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification.
Troubleshoot when/ where necessary.
Successfully develop strong working relationships with key stakeholders in order to maintain communication and manage expectations in regards to product functionality and delivery.
Prepare business communications including presentations, summaries for the management and reports.

The ideal candidate will have experience working with the following;

Essential Skills:

•Degree in business analytics or related discipline
•A process person used to operate in environments where complexity is high (or errors are costly) with a genuine interest to investigate the root cause of issues and the necessary business acumen to establish logical links between processes and their components coupled with the ability to collapse and streamline them to reduce inefficiencies
•Experience in a Business Analyst role with demonstrable key contribution to mid-large cross function business projects
•Able to review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures
•Proven expertise in MS Dynamics

Desirable Skills:

•Able to translate business requirements into written specifications and/ or visual aids (e.g. PowerPoint, Visio etc.)
•Experience of communicating complex technical/ functional concepts to non-technical audiences
•Highly numerate with the ability to interpret data and trouble shoot problems
•Excellent communication skills with the ability to engage and influence stakeholders across our organisation both internal and external
•Prioritise workload and manage own time to meet agreed targets and deadlines
•Proficient with Microsoft Office Suite

For further information please contact megan Hill on (0)1702 46 00 10, alternatively, please send a copy of your CV to ERP Associates, specialist recruiters of ERP skilled professionals are a trading style of VMR Consultants Ltd and are acting as an employment agency in relation to this vacancy.

ERP Associates is a trademark of VMR Consultants | Registered Number: 4234001. VAT Number: 774 4848 82

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